DPSA Batho Pele Principles

The Batho Pele White Paper is the national governments’ White Paper for Transforming Public Service Delivery. It is all about giving good customer service to the users of government services.

DPSA Batho Pele Principles. Get the Batho Pele Principle for all public service workers and download the full document and content of the pdf

All public servants are required to practice Batho Pele.

There are 8 principles or guidelines for Batho Pele in the White Paper. They are:

Consultation
Service Standards
Courtesy
Access
Information
Openness and Transparency
Dealing with complaints
Giving Best Value